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Industry - Oil Field Service Company

Digital Transformation in Oil Field Operations

 

5-MINUTE READ

Introduction

Our customer is an oil field service company specializing in water and fuel transfer services. Their primary focus is on managing and transporting water and fuel within the oil and gas industry. This includes monitoring water usage, recycling or reusing water when feasible, and ensuring proper disposal or treatment of wastewater generated during the extraction process. 

To automate their workflows and digitize field operations, Tincup Water Solutions sought a field service management system. Their goal was to achieve complete automation, encompassing everything from field ticketing and customer approval to invoicing and reporting.

Challenges  

  • Reliance on manual, paper-based field tickets created inefficiencies.
  • Manual data entry led to inaccuracies, impacting reports and decision-making.
  • Delays and potential errors caused by paper tickets resulted in customer frustration.
  • Retrieving paper tickets from the field and manually generating reports caused significant delays.
  • Manually pulling data for audits was cumbersome and time-consuming.
  • Technology partner who can customize the software to meet the specific requirements at a reasonable cost.
Challenges faced by Oilfield Service Companies
Field Ticketing Software

Solution

  • Enhanced Efficiency: Eliminated paper tickets by providing a mobile app for technicians to record data electronically in the field. This streamlined data capture reduced administrative tasks and allowed technicians to focus on their core tasks.
  • Improved Data Accuracy: Minimized the manual data entry and its associated errors by providing pre-populated customer, location, well, and asset data directly on technicians’ mobile devices. Real-time data capture ensured accurate reports, leading to better decision-making and resource allocation.
  • Increased Customer Satisfaction: Improved data accuracy, accurate reporting, and a streamlined digital customer approval process contributed to increased customer satisfaction.
  • Reduced Operational Delays: Eliminated the need for manual data collection and report generation. Real-time data access provided immediate insights, reports allowing for faster response times.
  • Simplified Compliance Management: Centralized data repository, simplifying data retrieval for audits. Easy access to accurate and organized data ensured seamless compliance with industry regulations.
  • Integrated Data Management: The seamless integration with Environmental, Health, and Safety (EHS) and Enterprise Resource Planning (ERP) systems ensures a consolidated data repository, mitigating the risk of data inconsistencies and related complications.
  •  
Jack Pumps in Oilfield

Results

  • End-to-End Solution: FieldEquip’s comprehensive solution has digitized the workflow for field services, enhancing efficiency and accuracy.
  • Workflow Efficiency: The highly efficient workflow between field services, operations, and accounting has resulted in substantial cost savings.
  • Operational Efficiency: Operations have seen a significant efficiency improvement due to the elimination of manual report compilation.
  • Data Flow Acceleration: There is a faster data flow from the field to operations and subsequently to the customers.
  • Streamlined Approvals and Invoicing: Digital Customer approvals with accurate coding, leading to quicker invoicing processes.
  • Ideal Technology Partner: A technology partner who can customize the software to specific needs without having to work with an outside system integrator.
  • Time & Budget: Software provider and implementation partner in one saved a lot of time and money.
digital field ticketing

Workflow Efficiency

Increase in operational efficiency

Save Time & Budget

Client Testimonial

“FieldEquip digital solutions allowed our organization to automate and digitalize manual processes, which resulted in a remarkable increase in the overall operational efficiency.”

John Elton
Vice President of Support Operations at TinCup Water Solutions

Learn More About
FieldEquip's Field Service Management System

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