FieldEquip’s service contract management software gives field service companies full control over customer entitlements, SLAs, price books, warranty terms, and service-level commitments. Define contract-specific pricing, response times, and coverage rules once—then let the system apply them to every work order, field ticket, and invoice without manual intervention. Purpose-built for oil and gas, oilfield logistics, equipment rental, and industrial services.
Up to 40%
Reduce billing disputes by applying contract pricing at work order creation.
2–3x
Faster invoicing by enforcing entitlements & price books in the workflow.
Up to 30%
Fewer SLA breaches when response times are embedded in dispatch and scheduling
When contract-specific pricing, discounts, and entitlements are not enforced at the point of work order creation, invoices go out at the wrong rate. Customers dispute charges. Your team spends hours reconciling what was agreed versus what was billed—turning every invoice cycle into a margin leak.
When service level agreements are buried in contract documents instead of embedded in your dispatch system, response time commitments are missed. Dispatchers assign technicians without knowing which customers carry priority SLAs. By the time the breach is visible, the relationship damage is already done.
When contract details—warranty coverage, labor overtime rules, parts discounts, dedicated resources—depend on individual knowledge rather than system-enforced entitlements, consistency disappears. One dispatcher applies the right rate. Another does not. The error compounds across every job and every customer.
We built FieldEquip to make contract terms executable, not just readable. See how it works
Capture the full range of service contract terms—service levels, warranty coverage, business hours, response times, dedicated resources, and performance benchmarks—in a structured digital contract. Every customer’s unique requirements are configured once and applied consistently across all work orders and field tickets.
Define service level agreements with configurable parameters, including response times, priority levels, business hours, and escalation procedures. SLA commitments are embedded directly into the dispatch and scheduling workflow, so every job is prioritized based on the customer’s contracted service level.
Every completed work order inherits the contract’s pricing, discount terms, and entitlement rules. Invoices are generated with the correct rates applied from the start—no manual reconciliation, no post-job price adjustments, and no billing disputes caused by misapplied contract terms.
Built for Industries Where Every Customer Carries Different Terms and Every Job Must Honor Them.
FieldEquip’s service contract management software is purpose-built for field service companies in oil and gas, oilfield logistics, equipment rental, and industrial services—where contract-specific pricing, SLAs, and entitlements are the foundation of every customer relationship.
Service contract management software is a digital platform that helps field service companies define, manage, and enforce customer service agreements. It captures contract terms including SLAs, pricing, entitlements, warranty coverage, and response time commitments—then applies those terms to every work order, dispatch decision, and invoice without manual intervention.
FieldEquip supports dynamic price books customized to different customers, regions, or contract types. The correct price book is automatically applied during work order creation and invoicing, including contract-specific discounts and markups. A company’s default price book ensures no job is billed without a pricing reference.
Yes. Each service contract can carry its own SLA configuration including response times, priority levels, business hours, and escalation rules. You can also define different SLA rules within a single contract for different service types—such as emergency response versus routine maintenance.
When a work order is created for a customer with an active service contract, FieldEquip automatically applies the relevant entitlements—including pricing, labor overtime rules, parts discounts, and coverage terms. This eliminates manual lookups and ensures every job follows the agreed contract terms.
Yes. FieldEquip monitors SLA performance metrics including response times, resolution times, and breach rates in real time. Configurable notifications alert managers when an SLA commitment is at risk, giving your team time to intervene before a breach occurs.
When contract pricing, entitlements, and discount terms are applied at the work order level, invoices generate with the correct rates from the start. This eliminates post-job price adjustments, reduces billing disputes, and accelerates the invoice-to-payment cycle.
Yes. FieldEquip allows you to define warranty terms within each contract, including coverage duration, covered components, and exclusions. When a work order is created against a warranted asset, the applicable warranty terms surface automatically so your team knows what is covered.
Yes. FieldEquip connects to SAP, Oracle, Microsoft Dynamics, Sage Intacct, NetSuite, and other enterprise platforms with pre-built connectors. Contract terms, pricing, and invoicing data flow between systems without manual reconciliation, keeping financial records aligned.
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Industrial Services
Field and in-shop service for rotating equipment, compressors, turbines, and railcar etc.
Oil & Gas
Purpose-built for oilfield services like drilling, well completion, water transfer, downhole tools, and pipeline.
Equipment Rental
Service & rental management for industrial equipment, generators, machinery etc. in one platform.
Railcar Repair & Service
Railcar repair management software streamlines maintenance operations with AAR standard billing
Utility & Energy Services
Purpose-built for power T&D, solar, wind, EV charging, water systems, and carbon capture.
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