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Customer Self-Service Portal

Elevate Customer Experiences with Field Service Customer Portal

The increasing demand for real-time interaction and sharing of information between customers and service providers is requiring service organizations to implement customer-portal software features that are customer and busines-specific.

FieldEquip’s self-service customer portal is designed to meet evolving needs for accessing information instantaneously and from one single source . This modern method of customer interaction increases value to customers by improving communication and meeting customers’ requirements by being informed of their needs in real time.

FieldEquip enables customers to submit work orders, check work/job status, view asset-performance via IoT connectivity, scheduled services, review service-history data, SLA entitlements, special pricing, place parts orders, and receive required notifications keeping them well informed of any service related activity.

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Customer Self-Service Portal: Key Features and Benefits

Solve customer problems even before they know one exists with next-gen field service customer portal software.

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  • Designed to meet business-specific needs
  • Easy to navigate for quick access to information

Customer-Enablement

  • Allow customers to submit, view, and request work order changes online
  • View current service requests and monitor status
  • View asset service history and details effortlessly

Improve Customer Communication

  • Eliminate phone calls and contact-wait-time
  • Capture necessary requests and resolutions details
  • Stay current with real-time shared information

Elevate Customer Experience

  • Create a branded page to launch exceptional customer self-service experiences
  • Share the necessary SLAs metrics
  • Measure and report performance with shared data

Our Value Propositions

  • Create a branded page to launch exceptional self-service experiences for customers.
Create a branded page to launch exceptional
  • Enable customer to access service relevant information without wait-time.
Enable customer to access service relevant information
  • Reduce administrative activity and time.
Create, assign, edit, re-assign jobs
  • Capture detailed customer requests and eliminate relayed miscommunications.
Capture detailed customer requests and eliminate
  • Keeping customers well informed builds lasting partnerships.                      
Keeping customers well informed builds
Create a branded page to launch exceptional
Enable customer to access service relevant information
Create, assign, edit, re-assign jobs
Capture detailed customer requests and eliminate
Keeping customers well informed builds

Customer Service Reimagined. See FieldEquip in Action

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FAQ's

Your questions about our customer self-service management software answered.

Your customers expect service at their fingertips and timelines rather than via phone. A self-service portal is the best solution for them and your business. It allows customers to request services, manage their accounts, and get status updates online and on demand. 

Not every service request needs to be initiated with a phone call. Using a self-service portal and application allows your business to enjoy the reduced need for call centers and phone customer service representatives.

Our experience in working with field service organizations, industrial machinery, and field equipment allowed us to bring digital automation solutions through our FieldEquip Software-as-a-Service (SaaS) suite of products.   

FieldEquip’s platform offers an open API that can integrate seamlessly with any backend or cloud application. Two-way Integration available with major enterprise systems (EAM, ERP, CRM, Accounting) such as SAP, Infor, Sage, Oracle, Microsoft Dynamics, and many more improves cash flow, decreases billing times, and provides real-time inventory updates.

Absolutely! We offer free demonstrations and a consultative and collaborative process for all potential new partners.

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Contact Us

Would you like to have a free demo or have any questions about FieldEquip?

ADDRESS:

US Corporate Headquarters 1011 S. Hwy. 6, Suite 117 Houston Texas 77077 US

PHONE:

+1 281-815-4314

EMAIL:

contactus@bursys.com