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Improve Customer Experience through Customer Management Solutions

Free Up Resources & Save Time with FieldEquip’s Customer Management Portal

FieldEquip’s customer self-service portal is tailored to meet the evolving business needs. This modern customer management solution lets customers get the service they need quickly. Instead of seeking professional help, users can use their mobile device to scan an equipment’s label, QR code, or serial number and efficiently initiate service calls. It further helps reduce call volume and empowers customers to access the service they need.

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Customer Service Portal : Key Features and Benefits

Get Started Quickly & Easily

  • Easy to deploy portal can be added to an existing site or used as a standalone web portal without a website
  • Businesses can add a branded, self-service portal to a website

Track Service Status & History

  • Manage, submit and track service requests online
  • View current service requests and track status and progress easily
  • View asset service history and details effortlessly

Initiate Service Requests Online

  • Customers begin service requests by scanning the equipment’s label, QR code, or serial number
  • Use any mobile device with the FieldEquip app to start a self-service journey

Streamline Customer Communication

  • Reduce call volume and need for call center resources
  • Give customers on-demand access to service requests
  • Stay connected with the customer for better execution

Our Value Propositions

  • Create a branded page to launch exceptional self-service experiences for customers
  • Customers can scan equipment labels to quickly and efficiently initiate service calls
  • Eliminate the need to wait on the phone for simple service requests.
  • Use universally accepted QR codes or serial numbers and FieldEquip’s technology to empower customers to act on their schedule
  • Easily submit service requests, view request status, and track equipment history and details

How Scheduler Workers

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FAQ's

Your questions about our customer’s self-service management software answered

Your customers expect service at their fingertips and on their timeline, rather than via phone. That’s why a self-service portal is the best solution for them and your business. It allows your customers to request services, manage their accounts, and get status updates online and on-demand.

Not every service request needs to be initiated with a phone call. By using a self-service portal and application, your business can enjoy the benefits of a reduced need for call centers and phone customer service representatives.



Our extensive experience in working with field service organizations, industrial machinery, and field equipment allowed us to bring digital automation solutions through our FieldEquip Software-as-a-Service (SaaS) suite of products.

FieldEquip’s platform offers an open API that can integrate seamlessly with any backend or cloud application. Two-way Integration available with major enterprise systems (EAM, ERP, CRM, Accounting) such as SAP, Infor, Sage, Oracle, Microsoft Dynamics, and many more improves cash flow, decreases billing times, and provides real-time inventory updates.

Absolutely! We offer free demonstrations and a consultative and collaborative process for all of our potential new partners.

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Address:
US Corporate Headquarters 1011 S. Hwy. 6, Suite 117 Houston Texas 77077 US
Phone:
+1 281-815-4314
Email:
contactus@bursys.com

Contact Us

Would you like to have a free demo or have any questions about FieldEquip?

ADDRESS:

US Corporate Headquarters 1011 S. Hwy. 6, Suite 117 Houston Texas 77077 US

PHONE:

+1 281-815-4314

EMAIL:

contactus@bursys.com